(1) The Day of My Discontent started with my determination, once and for all, to resolve my differences with T-Mobile. It started when I decided it was time for a new phone and I wandered into a store called Metro by T-Mobile, which in my naivete I thought was the same as T-Mobile. After I had arranged for the phone, the salesman told me they were affiliated with T-Mobile, but they were not T-Mobile. I still don’t know what this really means, but he told me that my phone number would be transferred to the new phone, but that my future bills would come from Metro by T-Mobile, not from T-Mobile. My service, though, I was told would remain T-Mobile. Okay, I said.
Everything was fine until I opened my next credit card bill, and saw that there was an auto-pay charge on it for $140 from T-Mobile. Like nothing had changed. (I was also getting billed by Metro, of course.). I called T-Mobile and told them what was happening, assuming there was a mistake. No mistake, they said. They told me I had two lines, I only transferred one of them, and I still had the other, and there would be no reduction as long as I had the other one. I told them that the other line was given to me as a “free” line, which “there was no reason not to take”. I had never used it; it had never been connected to a phone. Too bad, they said, it’s yours.
This was about a month or so ago, not long after I got the new Metro phone. I told them that I wanted to cancel it, and they said “okay, give me your PIN”. I told them I had been with T-Mobile for probably 20 or more years, and I didn’t even know I had a PIN. They told me they needed a PIN to cancel my account, that they couldn’t give me a new PIN on the phone, because they needed to see my personal ID to know I was I (me was me? I was me?), so I had to go to a store where they could see my ID and change my PIN. I told them that I was going to be away for over two weeks and could not do that until I returned. The nice lady told me she put an extensive note in my file, and the lapse of time should not be a problem.
On Monday, I went to the T-Mobile store in Silver Spring and got a new PIN. The store, of course, told me that they could give me the PIN, but they could not cancel the account and I would have to call T-Mobile back. I did that today.
To make a long story shorter than it otherwise would be (if not short), I was on the phone with a T-Mobile lady (who is clearly one of their best employees – she should be CEO) who told me that she understood my predicament, but that I owed two months service for the phone number I didn’t use, for service they did not provide me. I told her that was ridiculous; she agreed. I told her I shouldn’t have to pay anything for a free number that was never even connected to a phone. She agreed. In fact, she agreed with everything I said. But she told me that the “system” did not allow the account to be cancelled if there was an outstanding balance, and that as long as I held on to that balance, it would increase every month. She understood and agreed with what I was saying, but it was not allowed by the “system”. The “system” said I had to pay. When I asked her who else I could talk to, she told me I could talk to every employee and officer of T-Mobile and that they would all tell me the same thing, because they were all bound by the system and it didn’t matter how much they might agree with my position.
I knew when I was beaten.
(2) My credit card bills are usually not a problem. I look at everything, and usually I understand everything. In the rare times when I can’t figure something out, I usually pick it up again later in the day and finally understand the charge. I also always pay the bill on time to avoid late fees and/or interest.
My current bill came while we were out west, and by the time I got it, it was almost the due date, so I simply wrote a check covering the amount of the bill, and sent it on the next day. This was about 10 days ago. Today, I took a closer look at the bill, and saw two charges (which I have already paid) that totally baffle me:
Freeshipping.com. $19
Simple Life, Dover DE $44.90
Going on the two websites tell me nothing. And the days the bills were posted were July 4 and July 6. Where was I then? I was on the Eurodam heading to Alaska on the 4th, and in Juneau on the 6th. What could they possibly be, and do I really even care, since I already paid the bill?
I will keep looking.
The Day of My Discontent
(I know this isn’t much of a post, but I needed to be out of the house this morning before 8 a.m. for a 9 a.m. meeting and then coming home so we can leave by 10:30 to drive a few hours into the Virginia countryside to meet some friends for a nice lunch. Hopefully today will not be another day of discontent.)





































































